FAQ

ABOUT OUR RESERVATION PROCESS:

1. Please fill in our online request form (Provide skill-certification level, dates and gear sizes) 

2. You will receive an email from us to confirm your information followed by a quote.  We reply quickly check your spam if you don’t hear from us within 24 hrs (We might be diving!)
Please reply to us to confirm and accept quote or make changes
Pay deposit or full payment (Payment and Cancellation Policies). Once you receive our confirmation email your booking is set.
Print, sign and bring you waiver ready to go!
Show up for your gear fitting at arranged time and place and go diving!

ABOUT DIVING IN GENERAL:
1. Do I need to bring my diving certification?

Yes. You will need to show us your credentials or via email. It doesn’t matter if its PADI or any other agency.

2. Can I dive without a diving certification?

Yes. we can take you on a PADI Discover Scuba Diving (DSD) Experience. http://www.padi.com/courses/discover-scuba-diving

3. My ears hurt when I go underwater. Can I dive?

Yes. We can teach you appropriate techniques for equalizing your ears during scuba providing no previous injury or health problems.

3. Is scuba diving safe?

Diving is enjoyed by thousands of people around the world and if you follow all the standards and scuba rules it is safe. Like any activity it does imply risk. Proper training is key.

Is Scuba Diving Safe?

4. I have had ear problems or asthma so I won’t be able to dive right? I have health problems. How can I make sure I am fit to dive?

Not necessarily. Please ask you Doctor to assess your fitness to dive, ideally a diving physician and fill in this medical statement

5. Do I need to know how to swim to dive or scuba?

Yes, some basic swimming skills are required.

6. Do you rent gear?

Yes. We can provide all the gear you need for scuba or snorkel. Be sure to provide us with your size for fins, wetsuit and BCD.

7. I have physical challenges can you accommodate to my needs?

Yes. If your Doctor authorizes you to dive we will be happy to accomodate to your needs to make it happen.

8. If the weather is bad do you cancel diving?

We dive rain or shine. The Mexican Naval authorities will close the port if the ocean is deemed not fit and unsafe for tourist activities including snorkeling/diving. This is generally when strong cold wind from the north “Norte” (December through February)  make the ocean a risk for any water activity and all boats are prohibited to navigate under Mexican law.  If this occurs during your time diving with us you will merit a full refund for that day.

9. What happens if I get sick and I can’t dive?

You will get full refund providing a doctors certificate provided that you give us notice the day before. If you are not feeling well during your visit to Cozumel we recommend Cozumel International Hospital- SSS Chamber Network

Visit http://www.sssnetwork.com/our-chambers-and-medical-clinics/cozumel-mexico/

ABOUT OUR DIVE

10. Where will we go? How are dives chosen?

Dive sites are selected daily on the boat by staff according to a combination of skill level of divers, the environmental conditions, where divers have been already and timing. Let us know where you would like to go and we will do our best to make it happen, of course we love to Dive South!

11. How long will the dive be?

It will depend on your personal air consumption. We will group divers according to skill level for long bottom times. You may inquire about becoming a GOLD PS special diving member.

12. How do I become a special GOLD PS diver?

If you have been diving with us for over 3 years and have over 200+ logged dives. 

13. How many divers are on the boat?

We like small groups on fast boats. Generally no more than 8 people per boat. We can arrange special boats for big groups if you wish to dive together. 

14. What time will we be back?

Our two tank dive adventures generally take 5 hours. If we leave at 8:30 we will be back at the Marina Fonatur at around 1:00 the latest under normal conditions.

15. Is it OK to fly after Scuba Diving?

We recommend a “rest day” prior to flying. A minimum of 18 hrs is recommended after multiple days of diving. https://www.scubadiving.com/training/basic-skills/ask-dan-may-2008

16. Do I require dive insurance?

It is not a requirement but we strongly recommend having a diving insurance like DAN, DiveAssure, Aquamed, etc 

GEAR

17. What do I need to bring?

Remember to bring  biodegradable sunblock a sun hat, sunglasses, bathing suit, personal medication, towel, a change of clothes and a jacket in case it rains or its windy.  If you own diving gear let us know what you will bring. Make sure your gear is labeled.

18. What diving gear do you recommend I buy first?

Mask, fins, regulator, BCD, wetsuit in that order.

19. Do I need a wetsuit?

During winter months Nov-Feb it can get quite chilly.  Water temperatures vary around 28°C or 80-83°F in the summer and 25°C 78-79°F in the winter. Its a personal decision some divers use board shorts in the winter and others dry suit in the summer!

OUR SERVICE

20. What do you provide during our trip?

Our happy professional staff, water, fruit, fast boats, towels, first aid kit and emergency oxygen. Our VIP trip may include private boat, post dive/snorkel beer, mexican lunch including our famous guacamole.

21. How much should I tip the captain or guide?

Tips are always appreciated. You can check dive forums and the Facebook Group Cozumel 4 You  for reference if you wish.  At PSD we encourage our staff to share all tips daily. If you dive multiple days we appreciate daily tips as staff may vary.

22. Do you have a store front location?

Not yet 🙂 Our online business is open 24 hrs everything you need to know is on our website. Our office hours are  Mon-Sat 8:00 am -5:00 pm. Though we might respond to your emails at odd hours and in between dives. We meet our divers at previously arranged meeting spots or at Marina Fonatur

TRANSPORTATION

23. I am in the mainland in Playa/Cancún. How do I meet you?

The ferry service from Playa del Carmen to Cozumel runs every hour most of the day. From the ferry terminal in Cozumel to our Marina the taxi ride is about 5 to 10 minutes depending on traffic and it costs 120 pesos.

24. How should I get around the island and to our meeting point for diving?

On a bike! Cozumel is flat, warm, safe and bike friendly with a bike path that goes around the whole island. Biking is fun, inexpensive compared to taxis and a super healthy option. It’s a great way to get to Marina Fonatur and meet us there.

 

ABOUT COZUMEL ISLAND

25. What is the weather like?

August is the hottest month in Cozumel with an average temperature of 28°C (82°F) and the coldest is January at 24°C (75°F) with the most daily sunshine hours at 11 in May. The wettest month is September with an average of 247mm of rain.

26. Is it Safe?

27. Where should I stay?

We can recommend some of our friends’ Air bnb options or hotels if you prefer. 

PAYMENT

32. Can I pay upon arrival?

You have to make a deposit beforehand but the balance can be paid in cash at arrival.

33. Can I pay with Paypal?

Yes. Keep in mind that there is a service fee of 4.6%.

34. Can I pay with cash?

Yes. We accept Mexican pesos, US dollars, Canadian dollars and Euros.

ABOUT OWD Certification

http://www.padi.com/help/scuba-certification-faq

ONLINE LEARNING:

If you don’t want to spend time studying while in Paradise this is the option for you. Before you enroll in the PADI e-learning course be sure to contact us to give you the code that you have to enter during your registration.

http://www.padi.com/padi-elearning